The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team.

This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships.

Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base.

The role:

This is a varied role that combines:

• New Business (approximately 60%)
• Renewals (approximately 30%)
• Administration (approximately 10%)

Unlike many sales-focused positions, you won’t be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service.

Daily duties include:

• Handling inbound enquiries and warm leads.
• Providing quotations
• Managing renewals and retention conversations.
• Processing adjustments and customer requests.
• Identifying opportunities to cross-sell and upsell additional products.
• Building long-term relationships with customers.
• Producing policy documentation and customer correspondence.
• Ensuring all activity is conducted in line with FCA and company compliance standards.
• Proactively engaging with customers to maximise opportunities during quieter periods.

What our client is looking for:

• Previous experience within some form of Sales environment (Retail included)
• Strong communication and relationship-building skills.
• A proactive and positive attitude.
• The ability to work effectively under pressure.
• High attention to detail and a strong appreciation of compliance requirements.
• Confidence speaking with customers over the phone.
• A desire to learn, develop and progress your career.

Performance, Development and Career progression

One of the most attractive aspects of this opportunity is the clear progression pathway available.

There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path.

Progression is entirely based on individual performance, capability and ambition.

This role is not commission-based and success is measured across several key areas, including:

• Customer service and call quality.
• Compliance standards.
• Cross-selling and upselling activity.
• Overall contribution to business growth and customer retention.

Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes.

What’s On Offer

• Salary of £27,000 – £30,000 depending on experience.
• Structured career progression opportunities.
• Regular salary reviews based on performance and development.
• Ongoing training and support.
• A supportive management team that recognises and rewards success.
• The opportunity to build a long-term career with a growing and forward-thinking business.

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